--- title: "Virtual Assistant FAQs: Cost, Hours, Matching and Terms" description: "Answers to common questions about Peachtree VA virtual assistants: cost, hours, Method Matching, contractor status, confidentiality, payment and rematching." url: https://peachtreeva.multisites.ai/va-services/faq publisher: Peachtree VA book: https://peachtreeva.multisites.ai/contact --- # Virtual assistant FAQs Peachtree VA virtual assistants are U.S.-based 1099 contractors who work Monday through Friday, 9 a.m. to 5 p.m., in your preferred time zone. Packages start at 25 hours a month, billed monthly. If a match is not right, your Relationship Specialist finds a new VA at no additional cost. [Book a free strategy call](https://peachtreeva.multisites.ai/contact) Minimum 25 hours a month Hours Monday through Friday, 9 a.m. to 5 p.m. Status 1099 independent contractors Payment Credit card and ACH If it is not a fit Free rematch ## Hours and packages Packages are monthly, start at 25 hours, and flex week to week within reason. Hours do not roll over. ## Matched, not assigned Method Matching pairs you on competency and chemistry, including soft skills, culture and leadership style. ## Confidential by contract Every VA signs a strict confidentiality agreement and follows your client-specific requirements. ## Fixes at no cost If the fit is wrong, your Relationship Specialist steps in and finds a new VA at no additional cost. ## What are the most common questions about hiring a virtual assistant? People ask how to know if they need a VA, what it costs, how matching works and who employs the VA. The short answers are below. Every question we answer is also listed in full on this page. ## How do I know if I need a virtual assistant? You likely need one if operational tasks crowd out strategy, if admin work spreads you and your team thin, or if your list of goals keeps growing. Our [VA matching quiz](https://peachtreeva.multisites.ai/tools-and-resources/va-matching-quiz) helps you decide. For a deeper look, read our guide on [how to hire a virtual assistant](https://peachtreeva.multisites.ai/guides/how-to-hire-a-virtual-assistant). ## How much does a virtual assistant cost, and what are the minimum hours? The cost depends on the number of hours you need. Packages are monthly and start at 25 hours. Hours can flex week to week within reason and do not roll over. Our Director of Business Development helps you choose a number, and you can add hours later. See [virtual assistant cost](https://peachtreeva.multisites.ai/virtual-assistant-cost) for more. ## What happens if my VA and I do not work well together? Our Relationship Specialist steps in immediately to diagnose the issue and find a new VA at no additional cost. You can read how the guarantee works on our [VA services page](https://peachtreeva.multisites.ai/va-services), and how matching works on our page about [Method Matching](https://peachtreeva.multisites.ai/how-we-work/method-matching). ## Is the VA an employee? No. Our virtual assistants are 1099 independent contractors to Peachtree VA. This lets us handle the contract and compliance side. For how that applies to your business, ask your CPA or attorney. ## Where can I find more answers? Our main [FAQ page](https://peachtreeva.multisites.ai/faq) covers the whole company. If you want a personal assistant for family and household tasks, see our [personal assistant services](https://peachtreeva.multisites.ai/va-services/pa-services). To apply as a virtual assistant yourself, visit [our careers page](https://peachtreeva.multisites.ai/careers/apply-to-be-a-va). ## Next step [Book a free strategy call](https://peachtreeva.multisites.ai/contact) or take the [VA matching quiz](https://peachtreeva.multisites.ai/tools-and-resources/va-matching-quiz). Our team answers any question not listed here. ## Frequently asked questions ### How do I know if I need a Virtual Assistant? Let’s start with a few guiding questions: Do you find yourself overwhelmed by operational tasks, focusing more on the day-to-day than on strategic growth? Are you or your team spread so thin with administrative tasks that you’re unable to focus on long-term goals and expansion? Is there a growing list of objectives that you need to achieve but lack the time to tackle? Take our quiz to discover how a Peachtree Virtual Assistant can revolutionize your workflow and help you regain focus on what truly matters for your business growth. ### What is Peachtree Method Matching? Unlike other virtual assistant services, our Method Matching is a meticulously tailored process. We handpick your Virtual Assistant based on a harmonious blend of technical skills, soft skills, alignment with your company culture, and compatibility with your leadership style. We think of it as the perfect marriage of Competency and Chemistry, setting us apart from the competition. ### Why are Soft Skills so Important? Soft skills, which include both tangible abilities like advanced presentation skills and intangible qualities like emotional intelligence, are essential. A Virtual Assistant adept in soft skills is a proactive problem solver and an invaluable asset in managing interpersonal dynamics, resolving conflicts, and providing stellar customer service, making your business operations smooth and efficient. ### What are some of the things a Peachtree VA could do for me? Imagine having an expert who can manage your calendar, handle email correspondences, oversee social media strategies, edit important documents, book travel, arrange impactful events, and coordinate essential communications. A Peachtree VA is equipped to handle all these tasks, pulling you out of the weeds and allowing you to focus on high-impact business strategies. Explore our Skill Sets for more detailed information. ### Typically, who most often needs and uses a VA? Our client base is diverse, ranging from CEOs and COOs to entrepreneurs, solopreneurs, and busy leaders without dedicated support. Teams facing resource gaps and organizations feeling the strain of expansion find immense value in our services. In truth, our offerings can benefit anyone looking for efficient business solutions. We also offer personal assistant services for busy families and professionals looking for a better work-life balance! ### What are the advantages in choosing a Peachtree VA as opposed to a traditional hire? Opting for a Peachtree Virtual Assistant offers significant benefits: You save money. You’ll avoid the hefty expenses associated with traditional hiring, such as payroll taxes, insurance costs, recruitment fees, and training investments. You save time. Our process eliminates the need for you to engage in the lengthy and often cumbersome activities of vetting, interviewing, and training new hires. We handle all aspects, ensuring you receive a VA that fits perfectly in both skills and personality. You save the risk. Hiring can be risky, particularly if a match turns out to be unsuitable after considerable investment. With Peachtree, you minimize this risk, as we maintain a high success rate and take care of any adjustments needed. ### How much does a virtual assistant cost? The investment is dependent upon the number of hours you need your Peachtree Virtual Assistant. Our Director of Business Development is very skilled in listening to your needs, asking insightful questions, and helping you determine the number of hours you may need. The beauty is that if you need more hours, you can add them. Our Peachtree VA’s track and report on your hours regularly, providing full transparency on how those hours are spent. A notable point of difference for us is that we have a lower financial entry point for our clients than most other VA companies. We want to meet you exactly where you are, and help you grow. ### What happens if the VA and I don't work well together? We get it right an overwhelming majority of the time. However, should there be an issue, our Relationship Specialist will step in immediately to diagnose, and identify a new Peachtree VA at no additional cost to minimize any gaps in service. ### Confidentiality is essential in my business, how am I protected? We understand the importance of confidentiality. Our VAs adhere to the highest professional standards, including signing strict confidentiality agreements and complying with all client-specific requirements to safeguard your sensitive information. ### Can the VA make calls and return emails for me? Of course. Tasks like responding to emails, and returning phone calls are just two of the things you can take off your plate. Real time call answering is most likely not the best use of your VA’s time, but we have creative solutions for real time answering we can recommend. ### What does the typical work week, and hours for my Peachtree VA look like? Our VAs operate Monday through Friday, 9 a.m. to 5 p.m., syncing seamlessly with your preferred time zone to provide consistent and reliable support. ### What if I don't use all my hours? Our packages are monthly, starting as little as 25 hours, and can flex week to week within reason. The hours do not roll over to the next month and have to be used. We recommend always having a long-term or “evergreen” project in the background. That way, if there are a few extra hours in any given month, your VA can shift their focus to that ongoing initiative, ensuring all hours are used productively within the month. ### How do I pay for my VA? We offer convenient payment options including credit card and ACH, making it easy to manage your account and services. ### How do I apply to become a Virtual Assistant? We’re always looking for talented individuals. Apply Here. ### How do I start the process of finding a VA for my business? Happy to help! Click here to get started with Peachtree. ### Isn’t it cheaper to hire directly? It’s a common misconception that direct hiring is less expensive. In reality, when you factor in recruiting costs, training, benefits, and the potential for turnover, it can be significantly more costly. Our virtual assistant services offer a budget-friendly alternative that saves you both time and resources, while also mitigating the risks of employee turnover. ### Is the VA an employee? Our virtual assistants are 1099 independent contractors to Peachtree VA. This arrangement allows us to handle all contractual and compliance aspects, giving you the flexibility and ease of service without the administrative overhead. ### Can I assign my VA a company email address? Absolutely. We encourage you to fully integrate your VA into your team. You may choose to give them a title as well. ### Do you have a referral program for clients? Yes. We appreciate when our clients refer us to other clients. In fact, our Client Referral Partners receive $300 for each referral that signs on. The link for referrals can be found here. ## Related - [### U.S.-based virtual assistants for small business A U.S.-based virtual assistant is a vetted remote professional who works from the United States on your calendar, inbox, projects and admin for a set number of hours each month. Peachtree VA matches most clients in as little as 10 business days, from 25 hours a month, with a free rematch if the fit is wrong. VA services](https://peachtreeva.multisites.ai/va-services) - [### How much does a virtual assistant cost? Published U.S. virtual assistant plans in October 2026 run from about $36 to $65 an hour. BELAY says most U.S. clients pay $1,200 to $3,000 a month. Freelancers and offshore teams cost less. Peachtree VA gives a custom quote after a free call, with packages from 25 hours a month. VA cost](https://peachtreeva.multisites.ai/virtual-assistant-cost) - [### Method Matching Method Matching is the Peachtree VA process for pairing you with a virtual assistant or bookkeeper. We match on competency and chemistry: skill set, personality, culture, and capacity. A real person who knows your business makes the match, not an algorithm. Most clients are matched in as little as 10 business days. Method Matching](https://peachtreeva.multisites.ai/how-we-work/method-matching) - [### Frequently Asked Questions Peachtree VA supplies U.S.-based virtual assistants, bookkeepers and direct-hire recruiting. This FAQ answers the most common questions about how matching works, hours, payment, contractors, confidentiality, bookkeeping and direct hire. Virtual assistant packages start at 25 hours a month, and most clients are matched in as little as 10 business days. FAQ](https://peachtreeva.multisites.ai/faq) ## Get your week back. Book a free, no-obligation strategy call. We will map out what to hand off first, and you leave with a plan whether or not you become a client. [Book a free strategy call](https://peachtreeva.multisites.ai/contact)[or email info@peachtreeva.com](mailto:info@peachtreeva.com) ![Sarah Harlan, Client Experience & Operations Manager](https://peachtreeva.multisites.ai/_astro/sarah-harlan.DtVquYwL_2b0Qn7.webp) ![Darleen Priday, Vice President of Business Development](https://peachtreeva.multisites.ai/_astro/darleen-priday.jiyh6aPr_1PLR4H.webp) ![November Lee, Marketing Manager](https://peachtreeva.multisites.ai/_astro/november-lee.Cro_USs7_Z1Yhdwg.webp)